Refund policy

Returns & Exchanges  (Non-Warranty)

  • Our policy lasts 30 days. If you need to exchange or have your product refunded within 30 days since your purchase, please email us at info@sleepfrog.co.nz.
  • To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it.  If the original packaging is damaged, don’t worry, we can replace that. 
  • Once we have confirmed that we can exchange your SleepFROG product, please carefully package items - they received back in saleable condition.  If you need help returning your products, please note that when you contact us.

Send your item to:
NZ Natural Bedding Ltd-SleepFROG
46 Meeanee Quay
Westshore
Napier 4110
New Zealand

  • Once the returned product is received & checked, we will refund or exchange your item. We reserve the right to not exchange or refund items that do not meet these conditions.
  • For hygiene reasons we cannot offer returns or exchanges for items that have been used.

Prices that apply to an exchange or return:

  • Shipping is not refundable on returns.
  • A shipping charge may apply to an exchange when the new product is sent out.
  • Any price difference will be applied to your order as a charge or refund.


SleepFROG Guarantee 

SleepFROG® products are guaranteed against faulty materials and workmanship for five years from the date of purchase.

Repair Or Replacement 

  • If you are sent an incorrect product, we will replace it. 
  • In the unlikely event you are sent a damaged or faulty product we will repair or replace it according to our guarantee.   A repair will only be made if the full functionality of the product can be retained. 
  • Any claim under the SleepFROG guarantee must be accompanied by a valid proof of purchase.
  • Please email us at info@sleepfrog.co.nz to organise your product return. The damaged item must be returned to SleepFROG at NZ Natural Bedding Limited, unless we agree otherwise at the following address:

NZ Natural Bedding Ltd - SleepFROG
46 Meeanee Quay
Westshore
Napier 4110
New Zealand

  • Damaged or faulty items should be sent to us within 14 days of purchase (in as new condition with original packaging) or if a warranty claim, within the guarantee period.
  • We will refund if a repair or replacement is not suitable for your situation, once we receive the damaged item from you and have assessed it as being suitable for a claim.  
  • Postage will be paid for all items bought within NZ and replaced within NZ under warranty. If your item has been taken overseas, we reserve the right to charge for international shipping for any replacement made. 

 This guarantee does not cover:

  • Damage resulting from excessive strain being applied to the fabric, misuse, or by fitting the linen to a mattress, pillow or duvet that is larger than the stated size.
  • Use for heavier than normal bedding items, such as a weighted blankets being used instead of a duvet inside a duvet cover. 
  • Damage from fair wear and tear or pet claws, but we may be able to quote for a repair for you. 
  • Change of mind, or used items that are not faulty

 

Seconds Items 

Product sold as “Seconds” cannot be refunded, but all consumer legal obligations will be met. Please do email us on info@sleepfrog.co.nz. if you have a bought an item labelled "second" and it does not meet your needs.